Shipping, Returns & Warranty Policy

1. Shipping Policy

1.1 Shipping Destinations

We currently ship to:

• United States: All 50 states
• Canada: All provinces and territories
• United Kingdom: England, Scotland, Wales, and Northern Ireland

Unfortunately, we do not ship internationally outside of the US, Canada, and UK at this time. We hope to expand to more countries soon!

1.2 Shipping Costs

All orders include free shipping. However, the product price includes a $20 USD shipping fee to cover the cost of packaging, handling, and delivery to your address.

This shipping fee is non-refundable in the event of a return, as we have already incurred these costs to ship the product to you. See our Return Policy below for details.

1.3 Processing Time

Orders are typically processed within:

• 1-2 business days (Monday - Friday, excluding holidays)
• Orders placed on weekends or holidays will be processed the next business day

1.4 Delivery Time

Delivery times vary depending on your location and the shipping carrier. Once your order is processed and shipped, delivery typically takes several business days. You will receive tracking information to monitor your package's progress.

Please note that delivery times are estimates and may be affected by factors beyond our control such as weather, carrier delays, or holidays.

1.5 Order Tracking

Once your order ships, you will receive:

• A shipping confirmation email with tracking number
• A link to track your package in real-time
• Delivery updates from the shipping carrier

1.6 Shipping Address

Please ensure your shipping address is accurate and complete. We are not responsible for:

• Packages delivered to incorrect addresses due to customer error
• Lost or stolen packages after confirmed delivery
• Delays caused by incomplete or inaccurate addresses

1.7 Customs and Duties (Canada)

Canadian customers may be subject to customs duties, taxes, or import fees imposed by Canadian customs. These fees are the responsibility of the customer and are not included in your order total.

1.8 Shipping Delays

While we strive for timely delivery, we are not responsible for delays caused by:

• Shipping carriers (USPS, UPS, FedEx, Canada Post)
• Weather conditions or natural disasters
• Customs processing
• Incorrect or incomplete addresses
• Other factors beyond our control

2. Return Policy

2.1 30-Day Return Window

We want you to love your YOLO Band! If you're not completely satisfied, you may return your product within 30 days of delivery for a refund.

The return window begins on the date of delivery (not the date of purchase). Returns initiated after 30 days will not be accepted.

2.2 Return Conditions

To be eligible for a return, your product must meet the following conditions:

• Unopened and unused: Product must be in new, resalable condition
• Original packaging: All original packaging, accessories, and manuals must be included
• No damage: Product must not be damaged, worn, or altered
• Proof of purchase: Original order number or receipt required

Note: Opened or used products may be accepted on a case-by-case basis but may be subject to a restocking fee or reduced refund amount.

2.3 Non-Refundable Shipping Fee

Example:

• Product price: $99 USD
• Refund amount: $79 USD ($99 - $20 USD shipping fee)

2.4 How to Initiate a Return

To return your product:

1. Contact us: Email support@wearyolo.com with your order number and reason for return
2. Receive return instructions: We'll provide a return address and instructions
3. Ship your product: Securely package the product with all original contents and ship it to our return address
4. Get your refund: Once we receive and inspect your return, we'll process your refund within 5-10 business days

Return shipping costs: You are responsible for return shipping costs unless the product is defective or we made an error.

2.5 Refund Method and Timeline

Refunds will be issued to your original payment method:

• Processing time: 5-10 business days after we receive your return
• Credit card refunds: May take an additional 3-5 business days to appear on your statement
• Refund amount: Original purchase price minus $20 USD non-refundable shipping fee

You will receive an email confirmation once your refund has been processed.

2.6 Product Exchanges

We offer product exchanges for different colors or sizes. To request an exchange:

1. Email support@wearyolo.com with your order number
2. Specify which color you'd like to exchange for
3. We'll send you the new product and provide return instructions for the original

Exchange Policy: Exchanges are processed at no additional shipping cost. The original $20 USD shipping fee is not refunded, but we will not charge an additional shipping fee for the replacement product.

2.7 Defective or Damaged Products

If your product arrives defective, damaged, or with missing parts:

• Contact us immediately: Within 7 days of delivery
• Provide photos: Send photos of the damage or defect
• Free return shipping: We'll provide a prepaid return label
• Full refund or replacement: You'll receive a full refund including the $20 USD shipping fee (no deductions), or we'll send you a replacement at no charge

We stand behind our products. If something arrives broken or defective, we'll make it right!

2.8 Non-Returnable Items

The following items are NOT eligible for return:

• Products damaged due to misuse, negligence, or accidents
• Products with removed or altered serial numbers
• Products returned after 30 days from delivery
• Products without proof of purchase

2.9 Lost or Stolen Packages

If your package shows as "delivered" but you did not receive it:

1. Check with neighbors, building management, or household members
2. Verify the shipping address on your order confirmation
3. Contact the shipping carrier with your tracking number
4. If still missing, contact us at support@wearyolo.com

We are not responsible for packages marked as "delivered" by the carrier. However, we'll do our best to help resolve the issue.

3. Limited Warranty

3.1 Warranty Coverage

YOLO provides a 1-year limited warranty from the date of purchase for the YOLO Band Pro. This warranty covers:

• Manufacturing defects: Issues arising from faulty materials or workmanship
• Hardware malfunctions: Failure of sensors, battery, or other hardware components under normal use
• Display defects: Screen malfunctions not caused by physical damage

3.2 What Is NOT Covered

This warranty does NOT cover:

• Physical damage: Cracks, scratches, dents, or broken components due to drops, impacts, or accidents
• Water damage: Damage from submersion beyond the 1ATM rating or exposure to liquids not covered by the waterproof rating
• Misuse or abuse: Damage from improper use, modifications, or unauthorized repairs
• Normal wear and tear: Battery degradation, cosmetic wear, band discoloration
• Lost or stolen products: The warranty does not cover replacement for lost or stolen devices
• Software issues: Problems with the companion app or connectivity issues with your phone

3.3 How to Make a Warranty Claim

To file a warranty claim:

1. Contact support: Email support@wearyolo.com with your order number and a description of the issue
2. Provide evidence: Include photos or videos demonstrating the defect
3. Receive instructions: Our team will review your claim and provide next steps within 2-3 business days
4. Ship the product: If approved, we'll provide a return shipping label
5. Receive replacement: Once we receive and verify the defect, we'll ship a replacement product at no charge

3.4 Warranty Remedies

If your warranty claim is approved, we will, at our discretion:

• Repair the product: Fix the defect and return the repaired device
• Replace the product: Provide a new or refurbished replacement of equal or greater value
• Issue a refund: Refund the original purchase price (minus the $20 USD shipping fee)

YOLO reserves the right to determine the most appropriate remedy based on the nature of the defect and product availability.

3.5 Warranty Limitations

• One-time replacement: Each product is entitled to one warranty replacement during the warranty period
• Proof of purchase required: You must provide proof of purchase (order number or receipt) to make a warranty claim
• No international warranty service: Warranty claims are only valid in the country of original purchase (US or Canada)
• Non-transferable: The warranty is valid only for the original purchaser and is non-transferable

3.6 Extended Warranty

At this time, YOLO does not offer extended warranty options beyond the standard 1-year limited warranty.

4. Questions or Issues?

If you have any questions about shipping, returns, warranty, or your order, please contact us:

5. Policy Changes

We reserve the right to update or modify this Shipping, Returns & Warranty Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website and services after changes are posted constitutes your acceptance of the updated policy.